Frequently Asked Questions
Returns
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached.
How long will it take to get my refund?
Refunds are processed within 7 business days of receiving the returned item. Please allow up to 2 weeks for the refund to appear in your account, depending on your financial institution.
How do I make an exchange?
We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired item.
Can I return my in-store purchase online?
Returns are accepted for online purchases only. In-store purchases must be returned to the original store location.
How can I return a gift?
Gifts purchased online can be returned by the recipient. Please refer to our return policy for more details.
How will my refund be issued if I used a gift card?
Refunds will be issued to the original form of payment. If a gift card was used, the refund will be credited back to the gift card.
What if my item is damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please contact our customer care team for assistance.
Your Order
How do I know that my order has been shipped?
You will receive a shipment notification email once your order has shipped. This email will contain tracking information.
How do I change or cancel an order?
Once an order is placed, we are unable to make changes or cancellations. Please review your order carefully before completing the purchase.
What is a pre-order?
A pre-order is an order placed for an item that is not yet in stock. Pre-ordered items will ship as soon as they become available.
Do you have a price match policy?
We do not offer price matching. Prices are subject to change and may vary by location.
Quality Guaranteed
What do you mean by Quality Guaranteed?
Our products are crafted using high-quality materials and workmanship. If an item does not meet our quality standards, we will make it right.
What is a product lifetime?
The product lifetime refers to the expected duration an item will maintain its quality under normal use. Factors such as care instructions and usage frequency can affect this.
What is not covered under your Quality Guarantee?
Items purchased at sale events, off-price retailers, or through second-hand platforms are not covered under our Quality Guarantee.
Styling Services
Do you offer styling services?
Yes, we offer personalized styling services to help you create looks that suit your individual style.
How can I book a styling session?
Styling sessions can be booked online through our website. Please visit our Styling Services page for more information.
Worldwide Shipping
Do you ship internationally?
Yes, we offer shipping to over 75 countries worldwide.
How long will it take for my order to arrive?
Shipping times vary by destination. Estimated delivery times will be provided at checkout.
What are the shipping costs?
Shipping costs are calculated based on the destination and weight of the order. Shipping fees will be displayed at checkout.
Need Help?
If you have any further questions or need assistance, please visit our Help Center or contact our customer care team.